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Data Center
Riverside County Information Technology (RCIT) offers 24 hour a day, 7 day a week support for mainframe,
midrange, client/server and desktop systems. Using state-of-the-art monitoring and management
tools, proven processes and procedures and highly skilled staff, the Riverside County Information Technology (RCIT) delivers
top-notch support to your critical IT challenges, including:
> Customized software applications > Proprietary software applications Server management
> Open systems > Database servers > Web servers > Systems availability and operations Hardware administration System Management Services
Information Technology System Management Services provides ongoing support of your system environments.
Our service packages provide flexible and multi-platform service tiers to ensure your servers perform efficiently.
You get industry-leading service excellence in systems management, software and hardware configuration management,
workload management, security management, and business continuity services. And with our comprehensive services,
you'll be able to quickly respond to technical infrastructure requirements and support your changing information needs.
Our comprehensive systems management services cover all aspects of your heterogeneous environment. We support
leading Dell, HP, and IBM platforms and Microsoft Windows and UNIX operating systems.
Web Hosting Riverside County Information Technology (RCIT) Web Hosting provides first-class Web site management services backed by a comprehensive Service Level Agreement. In fact, Information Technology can provide automated hosting services that bring together the latest technologies and tools to bring you the most complete Web hosting service available today. Web Servers, Application Servers, Database Management, Managed Network, Storage on Demand, Security, Back-up and Restore, Business Continuity, Disaster Recovery and much more. You can depend on us to provide scalable services that grow with your business. Start out with the right level of managed hosting for your current business situation, then move up our service tier as business demands increase. You can count on us to deliver the mature processes, site security and high availability you can rely on. 24 X 7 Data Center Operatons Riverside County Information Technology (RCIT) data center operations resources are onsite and available 24x7, providing services that can help ensure continuous system and web site availability. Our operations services are designed to perform basic equipment maintenance services such as rebooting a server, mounting or swapping backup tapes or checking on the status of a server, with on-call technical support also available around the clock. LAN/PC Support Desktop Management Services Riverside County Information Technology (RCIT) offers PC desktop services which can be selected and integrated in a variety of configurations to meet your business needs. Riverside County Information Technology (RCIT) can provide you with a core set of support, client and infrastructure services that span the lifecycle of the PC desktop environment at a predictable cost. Customized service-level solutions can be added to the core solution based on your requirements. Our solutions include planning and deployment, on-going operations, and relationship management. Riverside County Information Technology (RCIT) PC technical staff are certified to provide HP/Compaq Warranty repair services, and will soon be certified on Dell PC desktops Local Area and Wide Area Network Support
To meet the needs of IT managers and network administrators in maintaining critical
network environments, Information Technology offers Network Availability Services.
These services are designed to help you realize maximum network uptime through comprehensive,
scalable support offerings that provide the proactive and reactive services necessary to prevent
problems and fix them fast when they do occur. Data Base Administration The County of Riverside is commited to providing a robust Database Administration presence. This includes, but is not limited to: consultation, backup and recovery, performance monitoring and security services for Oracle,SQL Server, DB2,IMS and VSAM data base management systems. These services help keep mission critical systems running and allows user and application staff to devote resources to achieving long and short range goals, rather than time consuming administration issues. 24 X 7 Call Center
Our people, processes and experience enable us to provide an outsourced enterprise
call center solution with the quality and service level commitment you need to provide
the highest level of support to your user community. What's more, our call center solution
frees you and your staff to focus on strategic initiatives, while reaping the benefits of
a customized support package and predictable costs.
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