Riverside County Information Technology (RCIT)

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Applications Development and Systems Integration

Looking for an organization that can develop cost-effective custom applications for your organization? RCIT is your one-stop answer to professional business application development and hosting. With a staff of nearly 200 skilled professionals, superior expertise in legacy systems, distributed architectures and project management, RCIT can deliver flexible, high-quality and cost-effective solutions that meet your business requirements. We have total solution capability in the areas of IVR, data warehousing, legacy integration, help desk solutions, Intranet, content management and Web design.
RCIT develops and hosts user-friendly IVR systems that allow callers to interact with the government with a single phone call, reducing overhead costs. Citizens can order materials, make account requests, and updates and payments around the clock. Additionally, callers are able to switch to live customer service representatives for assistance at anytime. Through seamless integration of customer databases and telephony technology our IVR/CTI solutions ensure personalized, accurate, consistent and immediate service to each and every caller. Our IVR solutions can be easily configured to support multiple languages such as Spanish and Chinese Mandarin.

Click contact us for more information on how RCIT can enable your enterprise to solve emerging IT needs, reduce support costs and improve workforce productivity.

Data Warehousing

RCIT provides the data warehousing and data mining solutions today's government agencies need to transform operational data into meaningful information. Using Java, XML, modern and legacy database technologies and a wide range of report and query tools, we design and implement solutions that provide clients with state-of-the-art access to their data. Features of our data warehousing solutions include:

Advanced database management technology and data warehousing software
Legacy data extraction and transformation
Secure web-based access to statistics and reports
Robust and flexible security infrastructure
Call center services for problem management
Data warehouse hosting and administration

Interactive Voice Response (IVR)

RCIT develops and hosts user-friendly IVR systems that allow callers to interact with the government with a single phone call, reducing overhead costs. Citizens can order materials, make account requests, and updates and payments around the clock. Additionally, callers are able to switch to live customer service representatives for assistance at anytime. Through seamless integration of customer databases and telephony technology our IVR/CTI solutions ensure personalized, accurate, consistent and immediate service to each and every caller. Our IVR solutions can be easily configured to support multiple languages such as Spanish and Chinese Mandarin.

Legacy Systems Integration

If you're a medium to large-size organization, you probably have a variety of legacy systems containing valuable data that needs to be made available to customers, suppliers and employees, preferably in a secure and co-ordinated manner. With the exponential growth of the Internet, there is an urgent demand to develop web-based applications and seamless transactions that require knowledge accumulated throughout the years in disparate legacy systems. Accessing legacy data systems, however, is one of the most serious problems facing today's organizations. The Riverside County Information Technology (RCIT) has the knowledge and experience to extend the life of your legacy systems and integrate them with modern databases and application servers.

Web Development and Hosting

Our solutions are designed to boost productivity, streamline internal workflow and improve external communication. We create end-to-end solutions, from creative design through implementation of business logic and development of complex databases, using Java technologies, Flash, Oracle, SQL Server and packaged applications.

Change Management

Effective change management is critical to minimizing risk and increasing efficiencies. Based upon Remedy and Oracle technologies, we can develop automated, integrated, web-based change management solutions based on industry best practices. These technologies will enable you to implement change plans, assess business risks, obtain approvals and keep all stakeholders informed.

Help Desk Applications

Using Remedy AR Server technology, you can increase customer satisfaction, improve productivity, share knowledge and improve service processes. Our certified staff can help you build fully featured Help Desk applications which will enhance problem reporting, tracking and resolution.

Asset Tracking

Knowing what's on every desktop across your network is essential to assessing your level of readiness, and understanding the true cost of PC ownership. Asset tracking is vital in today's organizations to maintain costs and ensure accurate computer inventories. Combining expertise in Remedy AR Server and distributed computing, the RCIT develops custom asset tracking solutions to automatically track and manage computer assets and maintain an accurate inventory for all constituencies such as Purchasing, Accounting and IT.