Sunday, April 23, 2017

Service Management

We can help you make the difference as a service organization

In today's fast-paced and rapidly changing Information Technology environment, the appropriate use of technology and strategic business planning are key to your success. With an in-depth understanding of business process and technology, along with hands-on experience gained through working on many County projects, RCIT is committed to providing you service management solutions to meet your business challenges.

Service Management gives an organization the ability to receive, dispatch and solve customer requests. We can help you make the difference as a service organization by helping you track these issues efficiently from simple enhancement requests to serious critical problems.

What we can do for you:


  • Simplify and automate processes for requesting, changing, and supporting business services
  • Support business services including applications, servers, networks, databases and clients
  • Identify and resolve issues across all environments.

We want you to meet your critical business needs. Contact us today for a free preliminary assessment.

Contact Details

Telephone: (951) 358-6246
RCIT Help Desk: (951) 955-9900
E-mail: rrravelo@riversidecountyit.org

Online Contact Form

We are the application development arm of Riverside County Information Technology (RCIT). Our highly educated and experienced staff is ready to assist you through every step of the software development process.
County of Riverside

3450 Fourteenth Street
Riverside CA 92501
(951) 955-3700 Front Desk
(951) 955-9900 Help Desk
Fax: (951) 955-3611

Field level help.