The Converged Communications
Bureau is responsible for providing the County of Riverside with a
secure, resilient, and high performing network, delivering converged voice and
data communications and public safety radio services. The goal of the CCB is to
provide network connectivity and voice, data, video and radio services in
support of County department's business needs.
The CCB's management and technical team consists of a group of dedicated
professionals who are experienced, technically proficient, and focused on
delivering Customer Centric Service that is better, faster and fiscally
prudent through technology.
CCB supports the following:
Converged Network Services (CNS) -
- More than 23,000 telephones and more
than 60,000 network connections
- Telephone services for more than 22,000
- 17,000,000 incoming, outgoing and network telephone calls a
- 112 Call Center groups with over 2,700
Contact Center agents
- 125 WebEx accounts and 188 Audio Tele
- WAN (CoRNET) consisting of approximately
- 1,519 VPN access accounts
- 4,500 miles of copper station cabling
- Over 300 miles of copper & fiber
- 1,750 Telephone directory listings
- Combined total of 92 remote microwave
towers, of which 71 are radio sites
- The microwave network consists of 1,065
- Approximately 4,500 radio users and
1,300 data users
- 17,000,000 push to talk conversations PSEC annually
- Support High Performance Data (HPD) and
4.9 GHz hot spots along with Integrated Voice and Data (IV&D)
- 3,301 T1 microwave circuits available
for use (hop to hop)
The CNS provides design and support for both
the VoIP and LAN/WAN and wireless networks for the county's converged network
and communications systems, including;
Converged Installation and Maintenance (CIM)
- Departmental and enterprise network and
- Project management
- Integrated Voice over IP (VoIP) system
- Legacy telephone system
- LAN support
- Enterprise wireless
- Management of enterprise DNS supporting
all public and internal web addresses
- VPN support
- Enterprise and departmental firewall
- Converged network monitoring and
- CIM provides installation
services and maintenance for the Converged Network.
Enterprise Communication (PSEC) -
customer service requests for add, move and changes to the VoIP and data
billing and tracking
design and engineering for new and existing facilities
- Liaison for
telecommunication orders to outside providers for voice and data services
of infrastructure cabling (copper & fiber), new telephones, switches,
routers, paging equipment, and wireless access points, etc.
training on all VoIP features and services (voice mail, contact center, jabber,
PSEC System provides the technology to meet the
communication needs of our public safety and public service agencies.
The PSEC System is one of the most feature-rich public safety radio systems
across the nation enabling the County's public safety responders to communicate
more efficiently and effectively with each other and with other agencies across
The PSEC system is a voice and data network of 71 radio sites that provides 90%
voice coverage within Riverside County.
These include two sites in Arizona, three sites in San Bernardino
County, and one in Orange County.
The radio coverage extends as far as Long Beach to the west and the top of the
Cajon Pass to the north.
- Public Safety Enterprise Communications
- Four distinct digital networks
including the PSEC voice system, high performance data, 4.9 GHz broadband
data, and microwave.
- Microwave and Radio System Management
- There are three radio service shops
that support five vehicle bays at Alessandro, two in Indio, and three in
Blythe where a team of Radio Techs perform radio installations, light bar
and siren installs, and mobile data computer support.
Communications Bureau is positioned to support the current operational needs of
county departments while strategically addressing future county business
requirements through technology.